Discreet Packaging:

Your privacy is our "Number One Priority"! We Do Not sell our customers information. We Do Not send junk mail to our customers. Customer data is always confidential. For your privacy, our packaging in no way reveals the nature of its contents. We ship using either a plain white or grey box, a standard issue FedEx/UPS box or a USPS Priority Mail box with a return address of "MDK Distribution". No detailed description of any item appears on credit card receipts. "MDK Distribution" is the only company name that ever appears on any transaction or box. All internet order transactions are encrypted and submitted to a highly secure SSL server. Once the order is received the information is stored to prevent the possibility of data access.

Our current US shipping rates: $6.95 Flat Rate Ground Shipping FREE Shipping on orders over $40

All merchandise is inspected before it is shipped to you. If the product you receive fails to meet your expectations please contact us via email within 7 days of receipt to receive a RMA (Returned Merchandise Authorization) from us. MDK Distribution will not accept any package that does not clearly show the RMA number on the outside of the package.

Due to the Nature of the product line you may return merchandise as followed:

Within 30 days of shipment you can return merchandise of the following categories for a courteous and prompt exchange or refund with a 20% restocking fee:

	Oils and Lubricants
	Playful Novelties
	Factory sealed software products

Due to its nature, all Sex Toys and Software products (including Audio/Video Tapes/CD´s and DVD´s) are NON-RETURNABLE unless they have a manufacturer defect!

All claims for shortage, damage or shipment errors must be made within 7 days after receipt of shipment. When e-mailing our customer support department write your invoice number.

	Merchandise must be shipped back to MDK Distribution freight prepaid (COD will be refused) in their original containers or any other suitable box or container.
	Include a copy of your original invoice and description of problem or reason for return.
	RMA# must be clearly marked on the outside of the package. Returns without RMA# on the box will be refused.

All returns will be thoroughly tested prior to issuance of refund or replacement to determine the returned items to be defective by our specialists within 7 days after returned item arrival. No returns/credits will be replaced immediately.

Refunds are based on your method of original payment and will be made within 14 days after returned item arrival. Delivery charges are refunded if the mistake or damage is ours. Customer shall pay return shipping even if items has manufacturer´s defect. Returns must be insured Parcel Post or insured UPS. No COD´s accepted.

Absolutely no refunds, credits or exchanges after 30 (thirty) days from date of invoice.

MDK Distribution shall at its own expense and option, either repair or replace defective products during 30 days from the date of purchase provided that MDK Distribution has found the product to be defective.

MDK Distribution reserves the right to replace merchandise with different brand name product. Any abuse, misuse, modification or attempted modification shall void this warranty.

Video Tapes with defects should be left at the point in the tape where the defect occurs so we may easily identify the defect for the manufacturer. Video/DVD running times are approximations and are in no way representative of an actual or accurate running time. Whereas we strive to publish running times that are as accurate as possible, we cannot guarantee their accuracy and therefore a Video/DVD running time discrepancy is not considered a defect or a reason for a return.

Please note that shipping from PleasureIdea may takes longer than you are expected due to some reason: not in stock items, closed shipping facilities, holidays, etc. Most of our orders are reached our customers within 10 business days.